Costa Blanca Sales & Rentals - Terms & Conditions

1. Introduction
These Standard Contract Terms are an integral component of the agreement between you and Costa Blanca Holiday Rentals. We recommend that you study the following standard terms of business carefully.

2. Object of agreement
Costa Blanca Holiday Rentals is a Online Agency for Spain and Florida for quality-checked and exclusively privately owned holiday accommodation. Costa Blanca Holiday Rentals is responsible for checking availability. This means that we can always tell you immediately whether the desired property is free or not.

3. Reservation and conclusion of agreement
You can book your property by telephone, verbally, in writing or on the Internet with Costa Blanca Holiday Rentals. On receipt of your verbal or written (incl. e-mail) reservation you are entering into an agreement with Costa Blanca Holiday Rentals. From that point on, the rights and obligations under this agreement, together with the present terms of business, will apply to you and to Costa Blanca Holiday Rentals. You will receive an immediate confirmation of your reservation from Costa Blanca Holiday Rentals. If the reservation confirmation differs from the description in the Homepage, by your payment you accept the terms of the agreement based on the reservation confirmation. If an initial payment is not made within 10 days from receipt of the reservation confirmation, Costa Blanca Holiday Rentals is free to dispose of the reserved property. Any special requirements that you may have can only be accepted by Costa Blanca Holiday Rentals without obligation. There is no legal right for this requirement to be met, unless Costa Blanca Holiday Rentals has confirmed this in writing. If the rental amount is not paid at the proper time in accordance with the terms listed under subsection 4.4 below, Costa Blanca Holiday Rentals may refuse the services.

4. Prices

4.1 Homepage prices
The published prices are weekly prices for the whole rental property in the corresponding price period. If there are more than one equivalent apartments in a house, with the same number of rooms and persons and the same prices. Any additional services required by the customer (e.g. extra cleaning etc.) are not included in the rental price and are payable on site. The minimum rental period is generally 7 days. Exceptions are only possible with the written confirmation of Costa Blanca Holiday Rentals. The prices include normal power consumption, unless otherwise stated in the specification. Heating costs outside the normal heating periods are excluded. You will see from the price list that the final cleaning charge is not included. This charge has to be paid to the local key holder.

4.2 Payments
The rental amount for the booked rental property is payable before departure, as follows:
25 % of the rental amount for the reserved rental property must be paid within 10 days of receipt of the reservation confirmation. The balance must be paid to Costa Blanca Holiday Rentals not less than 8 weeks before the rental is due to commence. In the case of short-notice reservations of less than 8 weeks before commencement of the rental, the full rental price is due immediately on receipt of the reservation confirmation and must be paid to Costa Blanca Holiday Rentals. If payment of the balance or the full rental amount, in the case of short-notice bookings, is not made at the proper time, Costa Blanca Holiday Rentals may refuse the services.

4.3 Cancellation costs
If you withdraw from the agreement, we will charge you with the following cancellation fees:

• up to 56 days before commencement of rental, 25% of the invoice amount
• 55 to 28 days before commencement of the rental, 75% of the invoice amount
• 27 - 1 day before commencement of the rental and on the day of travel, the full invoice amount is payable.

4.4 Price changes
Every care has been taken with the property specifications and price calculations. You will be notified of any changes to services and prices that occur before your reservation when you make your booking, but not later than when the booking confirmation is sent. It is unlikely that there will be any changes to services after conclusion of the agreement, but this possibility cannot be entirely ruled out. If there is a significant change to a material item in the agreement, you have the right to withdraw from the agreement free of charge within five days of receipt of the notification. Payments already made will be reimbursed immediately. We expressly reserve the right to amend prices up to 22 days before commencement of the rental on the following grounds: increase or introduction of duties and taxes on certain services, changes in exchange rates after conclusion of the agreement. If the prices change by more than 10%, you have the same rights as under the foregoing paragraph.

4.5 Validity of prices
The Website prices are cash prices, and are not valid for new customers booking after a new update of the website. Subject to the reserve under paragraph 4.4 above, the prices valid at the time of booking are definitive.

5. Travel to and from your destination; shortening or extension of stay
You should arrive between 16.00 and 19.00, and depart before 10.00. If you intend to arrive later than 19.00, the key holder must be notified in good time (you will receive the address of the key holder with your Rental Contract). If you are unable to occupy the property as agreed, e.g. as a result of traffic delays, strikes etc., or for personal reasons, the full rental price will remain payable. This will also apply if you leave the property early. If you wish to extend your stay, please discuss this in good time with Costa Blanca Holiday Rentals.

6. Substitute rental property and cancellation of the agreement by Costa Blanca Holiday Rentals
Costa Blanca Holiday Rentals may allocate you an equivalent substitute rental property where this is necessitated by unforeseen or unavoidable circumstances. Costa Blanca Holiday Rentals is entitled to cancel the agreement before or during the rental period if unforeseeable or unavoidable circumstances arise that make the hand over of the rental property impossible, endanger the renter or the property or impair the provision of services to such an extent that it becomes unreasonable to fulfil the agreement. Payments already made will re refunded, subject as necessary to deduction for services provided. Costa Blanca Holiday Rentals is not liable to pay any compensation in any of the instances mentioned under section 6.

7. Obligations of the renter
Upon signing of contract, it is understood that a Security deposit of not less than € 200.00 (more in the case of large or valuable properties) must be paid along with the final payment. This deposit is refunded within 30 days after occupancy upon receipt of key holders report. If the deposit is not paid, handover of the property may be refused. The rental property may only be occupied by the scheduled number of persons (children and infants included). Extra persons may be refused entry by the key holder or invoiced separately. The rental property must be looked after carefully. Consideration should also be given to neighbours etc. Cleaning of cooking facilities, crockery and cutlery is the responsibility of the renter (and is not included in the final cleaning). Damage caused by the renter or other users must be reported immediately to the key holder. The renter is liable for any loss or damage caused by him/her or by other users, unless they can prove that they are not responsible. The same applies if the apartment cannot be handed over to the next renter. Any loss or damage may be deducted from the deposit.

8. Complaints, claims for compensation
If the condition of the property is not in accordance with the agreement, or if you suffer an injury, damage or loss, this must be notified immediately to the key holder. If the latter is unable to rectify the defect within a useful period, the booking agent must be informed. If defects that are not hidden are not notified immediately on commencement of the rental period, it will be assumed that the property is free of any defects. If defects arise during the rental period, the same rules will apply. The key holder is not authorised to recognise claims. Any claims must be notified in writing within four weeks of the end of the contractual rental period to Costa Blanca Holiday Rentals and the necessary evidence provided (photographs, confirmation of the key holder or of the local agent, etc.). If you fail to comply with the above rules, you will forfeit all rights to compensation.

9. Liability of Costa Blanca Holiday Rentals
Should the rental property not be in accordance with the agreement, Costa Blanca Holiday Rentals will make every effort to make a equivalent substitute property available to you. If this is not possible within a useful period of time, or if you refuse this on objectively material grounds, Costa Blanca Holiday Rentals will reimburse you for any reduction in value if Costa Blanca Holiday Rentals accepts that it is at fault. If you incur any loss or damage as the result of a breach of the agreement caused by the negligence of Costa Blanca Holiday Rentals, Costa Blanca Holiday Rentals will accept liability. Statutory liability for other than personal loss or damage (e.g. material and pecuniary loss) is limited to the rental price (whereby claims of all persons involved will be paid together). Should international conventions or national laws become applicable to the services of Costa Blanca Holiday Rentals that further limit or exclude liability, these conventions or laws will apply. Costa Blanca Holiday Rentals will not be liable if the loss or damage is attributable to the following causes:

• Actions or omissions on your part or on the part of a joint user;
• Unforeseeable or unavoidable omissions by third parties who are not involved in providing the services covered by the agreement;
• Force majeure or events that Costa Blanca Holiday Rentals, the agent or support staff (e.g. key holders), despite having taken all due care, could not have foreseen or avoided.
• Use of swimming pools, children’s play areas, sports facilities of all kinds (such as tennis courts, football pitches, training facilities). The use of these facilities is at your own risk (Please follow displayed instructions).
• Damage and losses as a result of burglary.

10. Insurance
We recommend that you take out travel insurance and third party liability insurance before you travel, unless you have already taken out corresponding insurance policies with the appropriate cover.

11. Statutory period
Compensation claims against Costa Blanca Holiday Rentals, contractual claims reserved, are statute barred within one year. The statutory period begins on the day following the end of the rental period.

12. Choice of law and place of jurisdiction
The relationship between you and Costa Blanca Holiday Rentals is subject to the laws of Germany. The customer may only file suit against Costa Blanca Holiday Rentals in Buxtehude. Costa Blanca Holiday Rentals may take legal action against the customer at the place where the customer lives or in Buxtehude.